Tuesday, September 14, 2004


Are you in Norway and need a phone card? Not too many options available for you. The best one is to go to a store run by and catering to imigrants. If you can't do that, there's telefonkort.net.

Since I have a considerable number of foreign calls during a year, and several of these go from the college where I can't call abroad unless the switchboard is open (between 8 am and 4 pm Norwegian time), I go through a few phone cards (phone cards let me bypass the lock, as I call a toll-free number in Norway). Until now Jill and Hilde have been getting them for me in Bergen, as there are no stores selling anything like that in Volda. So imagine my joy when I found an online store.

And imagine my frustration when I tried to call today and found that the card was transpired. Not used up, I can deal with that, but just plain old transpired. The deal I agreed to when I bought the card, the card was supposed to be valid for a year from the first time I used it, or transpire on 01.03.2005, which ever came first. Somewhere along the way the company I bought it from (Global One in this case), decided to change the terms. After waiting for 20 minutes on the phone, I got through to their service phone and managed to tell them how I felt about this. After a brief conference at the other end of the phone-line, they decided to issue a new card for me. Fine, I was happy with that, so give me the number and I can get my call done! Yes, they would email me the number for the new card... in a week.

So, I got to spend 20 minutes listening to their inane music rather than talking to a friend across the Atlantic Ocean, I get the rest of the money I paid back in the shape of a special-issue phone card, and I will get to talk to the people I need to reach in the US - in a week. All this delight because a company decided I ought to get something other than the service I bought from them. I guess I should be grateful I didn't have to pay for the call to their service phone - waiting and listening to the repeated "all our operators are busy.... press 1 to talk to one of our english speaking operators" would probably have cost as much as I had left on the phone card. And I pressed 1 three times and nothing happened. Oh, and my angry, annoyed voice got recorded: for security and educational reasons. How about that. I hope they learn something.

Excuse me for not jumping up and down in pleasure. And thank you Telenor for not ripping me totally off on foreign calls.


Anonymous said...

Eg trur det er mogleg å få tak i slike telefonkort i kiosken på sjukehuset i Volda.

Torill said...

DET var en nyttig opplysning! Det er vel det eneste stedet jeg ikke har lett. Skal sjekke så fort som mulig!

Anonymous said...

Do you mean expired? Transpire doesn't make sense...

Torill said...

There's a lot of stuff that didn't make sense in this case. And yes, the voice on the phone said transpired. Fits right in with the rest of the quality service!

Ashtari said...

My name is Amir H. Ashtari and I am the founder of Telefonkort.Net AS. I am glad to find an articel about our company in this blogger. I see the author has only bought couple of cards from our company. I don't know exactly what has happend with her cards, but GlobalOne has a very good customer service and besides if the card is bought from our company you can get support by calling 22175550 on working days (09.00 to 16.00) Or write to service@telefonkort.net

We have thousands of satisfied customers in whole Scandinavia. They save a lot of money using us.

--Amir H. Ashtari--

Alexey said...

Using a calling card can save you a lot of money on the international phone calls, but you should be careful when choosing a card. Most of the cards on the market have hidden fees in the form of longer billing intervals, connection and maintenance charges.

You can find a good selection of cards at www.megakort.no They also have some useful information about the cards in general.

I hope you find this information useful.