Monday, July 06, 2009

From heaven to frustration

Just before Easter this year, I bought a new machine, a big, powerful gaming lap-top from Asus, on Hilde's recommendation. I loved it, despite the bulk (which makes it more schleppable than portable); the speed, the power the graphics - yes, I felt empowered.

So, what happened?

The motherboard is most likely dead. I have to mail the big thing in for repairs. And to do so, I have had to fill in their forms, and read the language on their sites. Now, the very polite and helpful clerk at the helpdesk had an accent which, for dialect-sensitive Norwegians marked him as originating from outside of Norway. He spoke perfect Norwegian though, no problem with understanding there. I don't think the following issues originate with him.

Once I started reading on the Asus help site, the problems started. First, the site did not like the signs I used. I eradicated all the Norwegian letters, æ, ø, å, which so often create problems. My mail was still not accepted. Then I removed all the "", and if that wasn't enough, the () was going next. This time it went through, though. And then I got to see the high point of the experience:
Registreringen er vellykket!

Vennligst merk at ønsket dato for opphentingen kan variere.
Den endelige opphentings datoen vil bli bekreftet på en email som sendes tilbake til deg i løpet av de neste 2 timene. (gelder kun Mandag-Fredag 07:00-16:00.
Vennligst forsikre om emailboksen ikke er full, eller din spamfilter ikke filtrerer bort emailen.

Now, if you're not a fluent Norwegian speaker, there's no problem. But Norwegian has genders, which influence pronouns, and the word "opphenting" means literally "upfetching", as ridiculous in Norwegian as in English - unless they arrive with a helicopter and actually fetch the machine "up". Also, they aren't fetching the machine at all, I have to mail it to them. Not to mention the simple typos. So: Bad grammar, nonsense words, typos and imprecise content.

Right, my English isn't perfect, far from it. That's why I, when ever I have a chance, use proof-readers. It's part of being a professional in a formal context: you make sure you make a good impression, and you can't be misunderstood. (Before I get slammed to death with my own typos, I don't consider this blog a formal context, it's just my personal writing, my responsibilities, my errors.)

I have a bad feeling about this experience. Very bad. It's making me regret I didn't spend a little more and got the Dell which was the alternative.

I am crossing my fingers, hoping, and hugging the new, shiny, functioning machine the college got for me, just a few weeks ago. Also I am praising the fact that I did some maniacal copying of the most important files just before I went to the states, and my recent habit of putting the pictures on a remote hard drive. I just may have been very lucky with that timing.

1 comment:

Luca said...

Givanni's laptop (compaq) had a weird problem with the graphic card (zero brightness of the screen).. .welll the laptop went to the compaq and back at least three times. Every time they certified "problem solved"... and the problem is still there. I really wish you a better experience!